Really sorry to hear that you experienced this issue!
We're more than happy to send you the rewards manually if needed, but there are a few steps you should try first.
HOW TO REFRESH YOUR PURCHASES:
- Navigate to the main menu in the app.
- Press the gear icon in the top left to open the options menu.
- Navigate to the "SUPPORT" tab on the top of the screen.
- Press the blue "REFRESH PURCHASES" button.
After this, please check your in game mailbox on the lower left of the main menu. If your purchase was stuck in a processing state, then your rewards will be visible here in a new mail message.
If this doesn't resolve the issue, no worries! Please create a new ticket with us and make sure to include the following information:
- Your Display Name visible on the main menu.
- Your Skullgirls User ID visible on the options menu, in orange text.
- An image of your receipt, including the date and time the purchase took place, and your unique receipt ID from the App Store or the Google Play Store.
We'll get you sorted ASAP!